Human Agent for External Chatbot

The Human Agent for External Chatbot extension allows your users to seamlessly switch from AI to live human support via chat, directly from an external chatbot. You can manage and respond to live conversations in real-time through your dashboard.

How to Set Up Human Agent Live Chat

Step 1: Set Up Your Ably Account

• Go to Ably and create an account.

• In the Ably dashboard, navigate to the API Keys tab.

Click “Generate New API Key” and copy:

• The “Root” key as your Private Key

• The “Subscribe Only” key as your Public Key

Step 2: Enter Ably Keys

• Go to API Integration > Ably Settings in your dashboard.

• Enter your Public Key and Private Key in the relevant fields and save.

Step 3: Configure a Chatbot

1. Go to the AI Bots page from your dashboard.

2. Create a new bot or edit an existing one.

In the chatbot settings, choose your Interaction Type:

• AI & Live Chat

• Only AI

• Only Live Chat

1. If Live Chat is enabled, users will see a “Get More Help” button in the chatbot window, allowing them to request human assistance.

Step 4: Manage Live Chats as a Human Agent

• Navigate to the Human Agent page in your dashboard.

• View, manage, and respond to live user chats in real-time.

  

Why Use the Human Agent?

✅ Seamlessly transition from AI to human support
✅ Real-time live chat interaction with customers
✅ Centralized chat management from your dashboard